Refund policy

Returns

We accept returns within 14 days of receiving your sculpture. If more than 14 days have passed, we’re unable to offer a refund or exchange.

To qualify for a return, the sculpture must be:

  • Unused

  • In the same condition as delivered

  • Packed securely in its original packaging (or equivalent protective packaging)

Because our pieces are handcrafted and often one‑of‑a‑kind, we cannot accept returns for sculptures that arrive damaged due to improper repackaging or handling.


Items Not Eligible for Return

The following items cannot be returned:

  • Gift cards

  • Custom or personalised sculptures

  • Sculptures damaged after delivery

  • Sculptures marked as Final Sale


Proof of Purchase

All returns must include a receipt, order number, or proof of purchase.

Please do not send your sculpture back to the artisan or manufacturer. All returns must be processed through Pelistone Art & Sculptures.


Partial Refunds

A partial refund may be granted if:

  • The sculpture shows signs of wear or handling

  • The sculpture is not in its original condition

  • Parts or accessories are missing

  • The return request is made after the 14‑day window (at our discretion)


Refunds

Once your sculpture is received and inspected, we will notify you of approval or rejection.

If approved, your refund will be issued to your original payment method. Processing times vary depending on your bank or card provider.


Missing or Delayed Refunds

If your refund has not appeared:

  1. Check your bank account again

  2. Contact your card provider

  3. Contact your bank, as processing times may vary

If you still haven’t received your refund, please contact us at: info.pelicare@gmail.com


Sale Items

Sale or discounted sculptures cannot be refunded. Only full‑priced items are eligible for return.


Exchanges

We can replace sculptures only if they arrive damaged or defective. If you need an exchange for the same item, contact us at: info.pelicare@gmail.com

We will guide you through the next steps.


Return Shipping

Customers are responsible for return shipping costs unless the sculpture arrived damaged or incorrect.

We strongly recommend using a tracked and insured courier. Pelistone Art & Sculptures is not responsible for items lost or damaged during return transit.